Wondering about returns? Start here.
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FAQ
Frequently Asked Question (Return)
Curious about returns? Here’s what people often ask.
We do not accept returns once the product has been opened and used.
Unfortunately, goodies sold are not returnable, refundable or exchangeable except in cases where they were defective or damaged. In such cases, the defective or damaged items will have to be returned to us in its original condition within three (3) working days upon receipt of goods.
You can exchange the product if the product is already damaged when delivered to you within three (3) working days. Kindly email us at ecommerce@bioharvest.com.my with the below details:
- - Damaged product code
- - Order ID number
- - Photo of the damaged product
- - Customer's contact number