If this does happen, kindly email your order information to ecommerce@bioharvest.com.my with the information required below:

• - Missing item code
• - Order ID number
• - Photo of received items
• - Customer's contact number

Please tell us about the missing item(s) within three (3) days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible.

Unfortunately, we do not provide walk-in services.