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FAQ
Frequently Asked Question (Delivery)
Wondering about delivery? These are questions we get all the time.
For deliveries to Peninsular Malaysia: Free Shipping For deliveries to East Malaysia: The shipping fee will be RM12 for orders with a total value below RM150. Orders with a total value of RM150 and above are eligible for free shipping.
We use FMX as our shipping partner.
Track your parcel here.
Peninsular Malaysia: 3 – 5 business days with exceptions on weekends and public holidays
East Malaysia: 3 – 7 business days with exceptions on weekends and public holidays
Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to track your parcel's status. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!
If your items have not arrived, don’t worry! Please reach out to our customer service representative at ecommerce@bioharvest.com.my together with your order details.
It is up to you whether to ship to your home or office address. We only ask to ensure that there is someone who would receive your items at the given address. There will be NO REFUNDS or EXCHANGES if the parcel is returned to us due to customer unavailability during the delivery process. You will have to bear the shipping cost to reship your items.
Yes, you can change your delivery address if we have not shipped your order out. Please reach out to our customer service representative at ecommerce@bioharvest.com.my However, we are unable to change your address once the order has been shipped.
If this does happen, kindly email your order information to ecommerce@bioharvest.com.my with the information required below:
- - Missing item code
- - Order ID number
- - Photo of received items
- - Customer's contact number
Please tell us about the missing item(s) within three (3) days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible.
Unfortunately, we do not provide walk-in services.